@font-face{font-family:Inter;font-style:normal;font-weight:400;font-display:swap;src:url('/support/assets/fonts/inter-latin-400-normal.woff2') format('woff2');unicode-range:U+0000-00FF,U+2000-206F,U+20AC,U+2190-21FF}
@font-face{font-family:Inter;font-style:normal;font-weight:400;font-display:swap;src:url('/support/assets/fonts/inter-cyrillic-400-normal.woff2') format('woff2');unicode-range:U+0400-052F}
@font-face{font-family:Inter;font-style:normal;font-weight:600;font-display:swap;src:url('/support/assets/fonts/inter-latin-600-normal.woff2') format('woff2');unicode-range:U+0000-00FF,U+2000-206F,U+20AC,U+2190-21FF}
@font-face{font-family:Inter;font-style:normal;font-weight:600;font-display:swap;src:url('/support/assets/fonts/inter-cyrillic-600-normal.woff2') format('woff2');unicode-range:U+0400-052F}

:root{color-scheme:dark;--app-height:100dvh;--app-top:0px;--chat-panel:var(--color-bg-secondary)}
[data-theme=light]{color-scheme:light}*{box-sizing:border-box}body{margin:0;background:var(--color-bg);color:var(--color-text);font:400 14px/1.5 var(--font-main)}
button,input,textarea,select{font:inherit}button,a,input,textarea,select{-webkit-tap-highlight-color:transparent}a{color:var(--color-accent);text-decoration:none}
button,.telegram,.icon-button{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:44px;padding:9px 14px;border:1px solid var(--color-border-strong);border-radius:10px;background:var(--color-card);color:var(--color-text);cursor:pointer;touch-action:manipulation;transition:background .15s,border-color .15s}
button:hover,.icon-button:hover{background:var(--color-card-hover);border-color:var(--color-accent)}button:disabled{opacity:.5;cursor:default}.primary{font-weight:600;background:var(--color-accent);border-color:var(--color-accent);color:var(--color-text-on-accent);white-space:nowrap}.primary:hover{background:var(--color-accent-hover)}
.icon-button,.composer-tool{width:44px;min-width:44px;height:44px;padding:10px;flex-shrink:0;font-size:20px}
.text-button,.quiet{background:transparent;border-color:transparent;padding:8px 10px;font-size:13px}.text-button{color:var(--color-accent)}
input,textarea,select{display:block;width:100%;padding:11px 12px;border:1px solid var(--color-border-strong);border-radius:10px;background:var(--color-bg-secondary);color:var(--color-text);margin-block:6px 16px;min-width:0}
textarea{resize:vertical;min-height:80px;max-height:180px}label{display:block;font-size:13px;font-weight:600}h1,h2,h3,p{margin-block-start:0}h1{font-size:30px;letter-spacing:-.035em;line-height:1.2;margin-block-end:8px}h2{font-size:19px;line-height:1.3;margin:0}h3{font-size:16px;margin-block-end:12px}.muted,small{color:var(--color-text-secondary)}.eyebrow{font-size:10px;letter-spacing:.1em;font-weight:600;color:var(--color-text-muted);margin:0 0 6px}
.mfa-device-choice{display:grid;grid-template-columns:24px minmax(0,1fr);column-gap:10px;align-items:center;min-height:44px;margin:4px 0 18px;cursor:pointer;line-height:1.5}.mfa-device-choice input{grid-column:1;grid-row:1;width:22px;height:22px;min-height:22px;margin:0;accent-color:var(--color-accent)}.mfa-device-choice span{grid-column:2}.mfa-device-choice small{grid-column:2;font-weight:400;font-size:12px;margin-top:3px}#mfa-resume-device{white-space:normal;text-align:center}#mfa-device-state{margin:16px 0 0}
.shell{max-width:1500px;margin:auto;padding:0 24px 20px;height:var(--app-height);display:flex;flex-direction:column;overflow:hidden;min-height:0}
.app-header{display:flex;align-items:center;justify-content:space-between;gap:12px;height:68px;flex-shrink:0;border-bottom:1px solid var(--color-border)}
.brand{display:flex;align-items:baseline;font-size:24px;font-weight:600;letter-spacing:-.04em;color:var(--color-text);direction:ltr;unicode-bidi:isolate;white-space:nowrap}.brand span{color:var(--color-accent)}.brand small{font-size:10px;letter-spacing:.12em;margin-inline-start:16px;color:var(--color-text-muted)}.header-tools{display:flex;align-items:center;gap:6px}.header-tools .icon-button{background:transparent;border-color:transparent}
.page-heading{display:flex;align-items:center;justify-content:space-between;gap:20px;padding-block:24px 18px;flex-shrink:0}.page-heading .muted{font-size:13px;margin:0}.site-return{font-size:13px;white-space:nowrap}.has-session .page-heading{display:none}.has-session .workspace{margin-top:16px}
.feedback-area{flex-shrink:0;max-height:72px;overflow:auto}.feedback-area:has(#feedback:empty):not(:has(#retry-pending:not([hidden]))){display:none}#feedback{font-size:13px;color:var(--color-accent);margin:0;padding:8px 0;overflow-wrap:anywhere}#retry-pending{margin-bottom:8px;font-size:12px}
.card{flex-shrink:1;width:min(100%,460px);margin:24px auto;overflow:auto;border:1px solid var(--color-border);border-radius:18px;background:var(--color-card);padding:28px}.card h2{font-size:28px;letter-spacing:-.03em;line-height:1.2;margin-bottom:16px}.card .primary,.telegram{width:100%}.login-alternatives{text-align:center;margin-block:12px}.telegram{margin-block:16px 8px}
.workspace{display:grid;grid-template-columns:310px minmax(0,1fr);flex:1;min-height:0;border:1px solid var(--color-border);border-radius:16px;overflow:hidden;background:var(--color-card)}
.ticket-sidebar{display:flex;flex-direction:column;min-height:0;min-width:0;background:var(--color-bg-secondary);border-inline-end:1px solid var(--color-border);padding:14px 10px}
.sidebar-heading{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:0 8px 12px;flex-shrink:0}.sidebar-heading h2{font-size:19px}.sidebar-heading .eyebrow{display:none}.sidebar-actions{display:flex;gap:4px}.sidebar-actions button{background:transparent;border-color:transparent}
#queue-sound[aria-pressed=true]{color:var(--color-accent);background:var(--color-accent-a10)}
.operator-view .queue-tabs{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:4px;padding-bottom:8px}
.operator-view .queue-tabs button{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:5px;min-height:64px;padding:8px 3px;white-space:normal;line-height:1.25;text-align:center;font-size:12px;border:1px solid var(--color-border);background:var(--color-card);color:var(--color-text-secondary)}
.operator-view .queue-tabs button[aria-pressed=true]{border-color:var(--color-accent);background:var(--color-accent-a10);color:var(--color-text)}
.operator-view .queue-tabs span{display:inline-flex;align-items:center;justify-content:center;min-width:24px;height:22px;padding:1px 6px;border-radius:12px;font-size:11px;font-weight:600;line-height:20px;opacity:1;background:var(--color-bg-secondary);color:var(--color-text-secondary)}
.operator-view .queue-tabs button[aria-pressed=true] span{background:var(--color-accent);color:var(--color-text-on-accent)}
.queue-tabs{display:flex;gap:2px;border-bottom:1px solid var(--color-border);padding-bottom:6px;margin-bottom:10px}.queue-tabs button{min-width:0;gap:5px;min-height:44px;padding:7px 6px;border-color:transparent;background:transparent;font-size:12px;white-space:nowrap;flex:1;border-radius:8px}.queue-tabs button[aria-pressed=true]{background:var(--color-accent-a10);color:var(--color-accent)}.queue-tabs span{font-size:11px;opacity:.8}
#tickets{display:flex;flex-direction:column;gap:5px;min-height:0;flex:1;overflow:auto;overscroll-behavior:contain;padding:0 3px 10px;scrollbar-width:thin;scrollbar-gutter:stable}
#tickets .queue-ticket{display:flex;flex-direction:column;align-items:stretch;justify-content:flex-start;flex-shrink:0;width:100%;min-height:98px;text-align:start;border:1px solid transparent;border-inline-start:3px solid transparent;border-radius:10px;padding:11px 10px;gap:5px;background:transparent;font-size:13px;line-height:1.4;overflow-wrap:anywhere}
#tickets .queue-ticket:hover{background:var(--color-card-hover)}#tickets .queue-ticket[data-needs-reply=true]{border-inline-start-color:var(--color-accent);background:var(--color-card)}
#tickets .queue-ticket[aria-current=true]{border-color:var(--color-accent);background:var(--color-accent-a10)}
.queue-top{display:flex;gap:10px;align-items:center}.queue-top strong{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:600}.queue-top time{color:var(--color-text-muted);font-size:11px;flex-shrink:0}
.queue-preview{display:-webkit-box;-webkit-line-clamp:1;-webkit-box-orient:vertical;overflow:hidden;color:var(--color-text-secondary);font-size:12px}.queue-ticket[data-unread=true] .queue-preview{font-weight:600;color:var(--color-text)}
.queue-bottom{display:flex;align-items:center;gap:6px;font-size:11px;min-width:0;color:var(--color-text-muted)}.queue-status{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:58%}.queue-ticket[data-needs-reply=true] .queue-status{color:var(--color-accent)}.queue-source{margin-inline-start:auto;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}.unread-count{flex-shrink:0;background:var(--color-accent);color:var(--color-text-on-accent);font-weight:600;min-width:19px;text-align:center;border-radius:12px;padding:1px 5px}.queue-empty{color:var(--color-text-muted);padding:24px 8px;font-size:13px}
#ticket-pagination{flex-shrink:0}#ticket-pagination button{width:100%;margin-block:6px;font-size:12px}#operator-link{padding:8px}
.operator-search{margin:0 4px 10px;display:flex;gap:4px;flex-wrap:wrap}.operator-search label{flex:1 1 100%;font-size:11px;color:var(--color-text-muted)}.operator-search input{font-size:14px;margin:4px 0 0;min-height:40px;padding:8px 10px}.operator-search button{min-height:36px;padding:4px 10px;font-size:11px;background:transparent;border-color:transparent}
#mail-sync{font-size:10px;line-height:1.5;margin:0 6px 8px;color:var(--color-text-muted);max-height:32px;overflow:hidden}#mail-sync[data-health=attention]{max-height:72px;color:var(--color-accent)}#mail-retry{font-size:12px;margin-bottom:8px}
.dialog{display:flex;flex-direction:column;min-height:0;min-width:0;background:var(--color-card);overflow:hidden}
.dialog-header{flex-shrink:0;padding:14px 20px;border-bottom:1px solid var(--color-border);background:var(--color-card)}
.dialog-heading{display:flex;gap:12px;align-items:center}.dialog-title{flex:1;min-width:0}.dialog-heading h2{font-size:17px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.context-line{margin:4px 0 0;font-size:11px;color:var(--color-text-muted);line-height:1.4}
.source-page{display:grid;gap:2px;margin:6px 0 0;min-inline-size:0;max-inline-size:100%;font-size:12px;overflow-wrap:anywhere}.source-page-label,.source-page-meta{font-size:11px;color:var(--color-text-secondary)}.source-page-link{font-weight:600;line-height:1.35;overflow-wrap:anywhere}.source-page-meta{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.badge{color:var(--color-accent);font-size:11px;border-radius:20px;padding:5px 9px;white-space:nowrap;background:var(--color-accent-a10)}
.dialog-tools{display:flex;gap:3px;align-items:center}.dialog-tools .icon-button{background:transparent;border-color:transparent;font-size:21px}.dialog-tools .text-button{font-size:12px}#take{display:none!important}#resolve{border:1px solid var(--color-border);color:var(--color-text-secondary);border-radius:9px}
.message-area{flex:1;min-height:60px;position:relative;display:flex;overflow:hidden;background:var(--color-bg)}
.messages{display:flex;flex-direction:column;gap:12px;flex:1;min-height:0;overflow:auto;overscroll-behavior:contain;padding:20px 24px;scrollbar-width:thin;scrollbar-gutter:stable}
.message{flex-shrink:0;max-width:min(82%,680px);padding:11px 14px;background:var(--color-bg-secondary);border:1px solid var(--color-border);border-radius:4px 14px 14px;align-self:flex-start;font-size:14px;line-height:1.6;overflow-wrap:anywhere}
.message.customer{align-self:flex-end;background:var(--color-accent-a8);border-color:var(--color-accent-a25);border-radius:14px 4px 14px 14px}
.operator-view .message.customer{align-self:flex-start;background:var(--color-bg-secondary);border-color:var(--color-border);border-radius:4px 14px 14px}
.operator-view .message.operator{align-self:flex-end;background:var(--color-accent-a8);border-color:var(--color-accent-a25);border-radius:14px 4px 14px 14px}
.message>small{display:flex;align-items:center;gap:7px;white-space:normal;font-size:10px;line-height:1.5;margin-bottom:5px;color:var(--color-text-muted)}.message>small span{font-weight:600}.message>small time{margin-inline-start:auto;white-space:nowrap;font-size:10px}.message>small img{border-radius:50%;object-fit:cover;flex-shrink:0;width:22px;height:22px}.message-text{white-space:pre-wrap;unicode-bidi:plaintext}.day-divider{align-self:center;flex-shrink:0;font-size:10px;color:var(--color-text-muted);padding:4px 12px;border:1px solid var(--color-border);border-radius:20px;margin:4px}
.empty{position:absolute;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:20px;pointer-events:none;color:var(--color-text-secondary)}.empty-icon{font-size:30px;color:var(--color-accent);margin-bottom:12px}.empty h3{color:var(--color-text);margin-bottom:8px}.empty p{font-size:13px;margin:0}
.jump-latest{position:absolute;bottom:12px;left:50%;transform:translateX(-50%);font-size:12px;box-shadow:0 4px 20px #0003;white-space:nowrap;border-radius:24px}
#history-bar{flex-shrink:0;text-align:center;background:var(--color-bg)}#history-bar button{font-size:11px;min-height:32px;padding:4px 12px;background:transparent;border:0;color:var(--color-link);margin:0}
#new-fields{display:grid;grid-template-columns:1fr 1fr;gap:10px;padding:10px 20px;flex-shrink:0}#new-fields input,#new-fields select{margin:4px 0;font-size:13px;padding:8px 10px}
#compose{flex-shrink:0;position:relative;margin:12px 16px 10px;padding:0;border:1px solid var(--color-border-strong);border-radius:14px;background:var(--color-bg-secondary);box-shadow:0 4px 16px #0001}
#compose:focus-within{border-color:var(--color-accent)}#body{margin:0;padding:13px 14px 6px;min-height:76px;max-height:150px;resize:vertical;line-height:1.5;border:0;border-radius:14px;background:transparent;outline:none;box-shadow:none}
.compose-footer{display:flex;align-items:flex-end;justify-content:space-between;gap:8px;padding:4px 8px 8px;min-width:0}.compose-tools{display:flex;align-items:center;gap:2px;min-width:0;flex:1;flex-wrap:wrap}
.composer-tool{display:inline-flex;align-items:center;justify-content:center;border:0;background:transparent;color:var(--color-text-secondary);border-radius:8px;cursor:pointer;font-weight:400;position:relative}.composer-tool:hover{color:var(--color-accent);background:var(--color-card-hover)}.composer-tool svg{width:21px;height:21px;display:block}
#send{min-width:44px;min-height:44px;padding:9px 13px;border-radius:10px;flex-shrink:0;font-size:13px;align-self:flex-end}#send>span:last-child{font-size:17px}
.privacy-hint{font-size:10px;line-height:1.4;color:var(--color-text-muted);margin:0;padding:0 14px 8px;pointer-events:none}
.file-row{min-width:0}.file-hint{display:none}.previews{display:flex;gap:8px;max-height:96px;max-width:100%;overflow:auto;padding:4px 12px 8px}.previews:empty{display:none}
.previews .upload-preview{position:relative;display:flex;align-items:center;gap:8px;border:1px solid var(--color-border);border-radius:10px;padding:5px;flex-shrink:0;min-width:90px;max-width:220px;overflow:hidden}
.previews img{width:64px;height:56px;object-fit:cover;border-radius:6px}.upload-status{font-size:10px;max-width:95px}.upload-remove{border:0;background:var(--color-card);min-height:28px;width:28px;padding:2px;font-size:18px;border-radius:50%;align-self:flex-start}.upload-spinner{position:absolute;inset:0;background:var(--color-overlay);pointer-events:none}.upload-preview[data-state=error]{border-color:#d76969}
.attachment{max-width:100%;max-height:290px;object-fit:contain;border-radius:10px;display:block;margin-top:8px}.attachment:hover{opacity:.92}
.composer-translation-tools{display:flex;gap:3px;align-items:center;flex-wrap:wrap;max-width:100%}
#translate-reply{min-height:44px;padding:8px;border:0;background:transparent;font-size:12px;color:var(--color-text-secondary)}
#translation-target{display:inline-block;width:auto;max-width:240px;min-width:0;min-height:44px;font-size:12px;border:1px solid var(--color-border-strong);border-radius:8px;background:var(--color-bg-secondary);color:var(--color-text);color-scheme:dark;padding:8px 28px 8px 10px;margin:0}
#translation-target option{background:var(--color-bg-secondary);color:var(--color-text)}
[data-theme=light] #translation-target{color-scheme:light}
#translation-target:not(:disabled):hover{background:var(--color-card);border-color:var(--color-accent)}
#translation-target:focus-visible{outline:2px solid var(--color-accent);outline-offset:2px}
#translation-target option:checked{background:var(--color-accent);color:var(--color-text-on-accent)}
.translation-status:empty{display:none}.translation-status{font-size:11px;color:var(--color-text-secondary);margin:0;flex-basis:100%;overflow-wrap:anywhere}
.translation-draft-result{flex-basis:100%;padding:8px;border:1px solid var(--color-border);border-radius:8px;font-size:12px;max-height:140px;overflow:auto}.translation-draft-result p{white-space:pre-wrap}.translation-draft-result button,#undo-translation{min-height:44px;font-size:12px;padding:8px}
.translate-message{min-height:44px;padding:6px 0;border:0;background:transparent;color:var(--color-link);font-size:12px}.translate-message:hover{background:transparent}
.operator-translation{margin-top:8px;padding-top:8px;border-top:1px solid var(--color-border);white-space:pre-wrap;font-size:13px}.operator-translation small{font-size:10px}.translation-error{color:var(--color-accent)}
dialog{padding:0;max-width:calc(100vw - 24px);max-height:calc(var(--app-height) - 32px);border:1px solid var(--color-border);border-radius:18px;background:var(--color-card);color:var(--color-text);box-shadow:var(--shadow-lg);width:620px}
dialog[open]{display:flex;flex-direction:column}dialog::backdrop{background:var(--color-overlay)}.modal-header{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:18px 22px;border-bottom:1px solid var(--color-border);flex-shrink:0}.modal-body{overflow:auto;overscroll-behavior:contain;padding:20px 22px;min-height:0}.modal-body>section,.modal-body>div+div{margin-block:18px}.modal-body .muted{font-size:13px}
details{border:1px solid var(--color-border);border-radius:10px;padding:12px;margin-block:12px}summary{cursor:pointer;font-weight:600;font-size:13px;min-height:28px}details[open]>summary{margin-bottom:12px}.quote{border:1px solid var(--color-border);border-radius:10px;padding:16px;margin-block:12px}.quote-alert{display:block;width:100%;min-height:36px;padding:6px 12px;text-align:start;background:var(--color-accent-a10);border-color:var(--color-accent-a25);color:var(--color-accent);font-size:12px;margin-top:8px}
#notes-panel{padding-top:16px;border-top:1px dashed var(--color-border-strong)}#notes p{background:var(--color-bg-secondary);padding:12px;white-space:pre-wrap;font-size:13px}#account-settings{border:0;padding:0;margin:0}#account-settings>summary{display:none}.consent,.inline-checkbox{display:inline-block;width:auto;min-width:20px;min-height:20px;margin:8px 8px 8px 0;vertical-align:middle}#account-settings label{font-weight:400;margin-block:12px}
#operator-notifications{border-top:1px solid var(--color-border);margin-top:24px;padding-top:20px}#operator-notifications label{min-height:44px}#operator-notifications button{max-width:100%;margin-block:6px}
#account-settings .account-choice{display:grid;grid-template-columns:24px minmax(0,1fr);gap:10px;align-items:start;min-height:44px;padding-block:9px;cursor:pointer;line-height:1.5}#account-settings .account-choice input{display:block;width:22px;height:22px;min-height:22px;margin:0;accent-color:var(--color-accent)}.account-choice-text{min-width:0;overflow-wrap:anywhere}.account-choice-text small{display:block;margin-top:5px;font-size:12px;line-height:1.5;font-weight:400}
#email-channel{font-size:11px;margin:5px 0 0;overflow-wrap:anywhere}.email-delivery{display:block;margin-top:8px;font-size:10px}.email-files{font-size:12px;overflow-wrap:anywhere}
.guest-note{font-size:12px;line-height:1.6;color:var(--color-text-secondary);margin:14px 0}.guest-existing{display:block;text-align:center;font-size:12px;color:var(--color-link)}
.sr{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;border:0!important;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}[hidden]{display:none!important}:focus-visible{outline:2px solid var(--color-accent);outline-offset:3px}
.mobile-ticket-nav,.mobile-operator-action,#expand,#minimize{display:none}
.operator-view .shell{max-width:none}.operator-view .workspace{grid-template-columns:320px minmax(0,1fr)}
.compact .shell{padding:0;max-width:none}.compact .app-header{height:58px;padding:6px 10px;background:var(--color-bg-secondary)}.compact .brand{font-size:21px}.compact .brand small{display:none}.compact .header-tools{gap:0}
.compact #expand,.compact #minimize{display:inline-flex}.compact #logout,.compact .page-heading,.compact .ticket-sidebar{display:none}
.compact .workspace{display:flex;flex-direction:column;border:0;border-radius:0;margin:0}.compact .dialog{flex:1}.compact .dialog-header{padding:10px 14px}.compact .dialog-heading h2{font-size:14px}.compact .context-line{font-size:10px}.compact .badge{font-size:10px;padding:3px 7px}.compact .messages{padding:14px 12px;gap:10px}.compact .message{font-size:14px;padding:10px 12px;max-width:91%}
.compact #compose{margin:8px 10px max(8px,env(safe-area-inset-bottom))}.compact #body{font-size:16px;min-height:62px;max-height:110px;resize:none}.compact #send>span:first-child{display:none}.compact .privacy-hint{display:none}
.compact .feedback-area{padding-inline:12px}.compact .card{margin:12px auto;width:calc(100% - 24px);padding:20px}.compact .card h2{font-size:24px}.compact #new-fields{grid-template-columns:1fr;padding:8px 14px 0;gap:4px}.compact #new-fields label{font-size:12px}.compact #new-fields input,.compact #new-fields select{font-size:16px;padding:8px}.compact .guest-note{font-size:11px}
@media(max-width:900px){.operator-view .workspace{grid-template-columns:280px minmax(0,1fr)}.dialog-heading{gap:8px}.dialog-header{padding:12px}.dialog-tools .text-button{font-size:11px;padding:6px}.translation-button-label{display:none}.message{max-width:90%}}
@media(max-width:720px),(max-height:500px) and (pointer:coarse){
.shell{padding:0 10px 10px}.app-header{height:58px}.brand{font-size:22px}.brand small,.site-return,.page-heading .eyebrow{display:none}.header-tools{gap:0}.page-heading{padding-block:16px}.page-heading h1{font-size:24px}.has-session .workspace{margin-top:0}
.workspace,.operator-view .workspace{grid-template-columns:1fr;grid-template-rows:minmax(0,1fr)}.ticket-sidebar{border:0;padding:12px 8px;max-height:none}
.has-session:not(.compact) .mobile-ticket-nav{display:flex;align-self:flex-start;min-height:44px;margin:2px 0;padding:6px 4px;font-size:12px;border:0;background:transparent;color:var(--color-accent)}
.has-ticket:not(.mobile-queue-open):not(.compact) .ticket-sidebar{display:none}.mobile-queue-open .dialog{display:none}.mobile-queue-open .ticket-sidebar{display:flex;height:100%;min-height:0}.mobile-queue-open #tickets{flex-direction:column}
.dialog-header{padding:10px 12px}.dialog-heading h2{font-size:14px}.dialog-tools{gap:0}.badge{font-size:10px;padding:4px 7px}.context-line{font-size:10px}.dialog-tools #resolve{display:none}.dialog-tools #details-toggle{width:44px;min-width:44px}.operator-view .mobile-operator-action{display:inline-flex;margin:4px;min-height:44px}
.messages{padding:14px 12px}.message{max-width:92%;font-size:14px}.message>small{font-size:10px}.message>small img{width:20px;height:20px}
#compose{margin:8px 8px max(8px,env(safe-area-inset-bottom))}#body{font-size:16px;resize:none;min-height:62px;max-height:110px}#send>span:first-child{display:none}.privacy-hint{display:none}.compose-footer{gap:4px;padding:2px 5px 6px}#translation-target{max-width:none;font-size:12px}.compose-tools{gap:0}.translation-button-label{display:none}
#new-fields{padding:8px 12px;gap:6px}#new-fields input,#new-fields select{font-size:16px}.modal-header{padding:14px 16px}.modal-body{padding:14px 16px}.modal-header h2{font-size:17px}
html[data-keyboard=visible] .mobile-ticket-nav{display:none!important}html[data-keyboard=visible] .context-line,html[data-keyboard=visible] #email-channel{display:none}html[data-keyboard=visible] #body{min-height:44px;max-height:86px}
}
@media(max-height:500px){.app-header{height:48px}.page-heading{display:none}.has-session .workspace{margin-top:4px}.dialog-header{padding:6px 10px}.context-line,.privacy-hint{display:none}.mobile-ticket-nav{min-height:36px!important;margin:0!important}.messages{padding-block:8px}#body,.compact #body{min-height:44px;max-height:66px;padding-top:8px}#compose,.compact #compose{margin-block:4px}.compose-footer{padding-block:0 4px}.previews{max-height:68px}.dialog-tools #resolve{display:none}}
[dir=rtl] .eyebrow{letter-spacing:normal}
@media(prefers-reduced-motion:reduce){*{transition:none!important;scroll-behavior:auto!important}}

.translation-status-row:has(.translation-status:empty):not(:has(#undo-translation:not([hidden]))){display:none}.translation-status-row{display:flex;align-items:center;gap:8px;padding:0 12px 8px}.translation-status-row .translation-status{flex:1;font-size:11px}.translation-draft-result{margin:0 12px 8px}.composer-translation-tools{flex-wrap:nowrap}.translation-status-row:empty{display:none}
.translation-language-picker{display:inline-flex;position:relative;min-width:0;max-width:240px}.translation-language-short{display:none}
.dialog-header:has(#operator-contact:not([hidden])){position:relative;padding-bottom:44px}
#operator-contact{position:absolute;inset-inline:20px;bottom:10px;height:24px;margin:0;padding-inline-end:48px;display:flex;align-items:center;gap:8px;font-size:12px;min-width:0}
#operator-contact>span{min-width:0;max-width:100%;overflow:auto;white-space:nowrap;user-select:text;-webkit-user-select:text;scrollbar-width:thin}
#operator-contact small{font-size:10px;white-space:nowrap;flex-shrink:0;color:var(--color-text-secondary)}
#operator-contact button{position:absolute;inset-inline-end:0;top:-10px;width:44px;min-width:44px;height:44px;min-height:44px;padding:10px;font-size:17px;background:transparent;border-color:transparent}
@media(max-width:720px),(max-height:500px) and (pointer:coarse){
/* A fixed shell follows Safari's visual viewport pan as well as its height.
   Pinch zoom remains native; JS freezes these values while scale differs. */
.shell{position:fixed;top:var(--app-top);inset-inline:0;width:100%;height:var(--app-height);padding:0 6px max(4px,env(safe-area-inset-bottom));margin:0}
.shell input,.shell textarea,.shell select{font-size:16px}
.app-header,.compact .app-header{height:48px;min-height:48px;padding-block:2px}.brand{font-size:20px}.header-tools{gap:0}.header-tools button,.header-tools a{padding-inline:8px}
.has-session:not(.compact) .mobile-ticket-nav{min-height:44px!important;max-height:44px;margin:0;padding-block:0;flex-shrink:0}
.workspace{border-radius:10px}.dialog-header,.compact .dialog-header{padding:5px 8px}.dialog-heading{gap:4px}.dialog-heading h2{font-size:13px;line-height:18px}.dialog-tools{flex-shrink:0}.dialog-tools #details-toggle{width:44px;min-width:44px}.badge{max-width:110px;overflow:hidden;text-overflow:ellipsis}
.dialog-header:has(#operator-contact:not([hidden])){padding-bottom:44px}#operator-contact{inset-inline:8px;gap:6px;font-size:12px}#operator-contact small{font-size:9px}
.source-page{display:block;margin-top:2px;font-size:11px;line-height:16px}.source-page-label{display:none}.source-page-link{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;line-height:16px}.source-page-meta{display:block;font-size:10px;line-height:14px}.context-line{margin-top:1px;line-height:14px}.operator-view .context-line{display:none}
#compose,.compact #compose{margin:4px 5px;min-width:0}.compose-footer{align-items:center;gap:2px;padding:0 3px 3px;min-height:47px;flex-wrap:nowrap}.compose-tools{flex-wrap:nowrap;gap:0;min-width:0}.composer-translation-tools{flex:1;flex-basis:auto;width:auto;min-width:0;max-width:100%;gap:0;flex-wrap:nowrap}
.compose-tools>.file-row{flex:0 0 44px}.composer-tool,#translate-reply{width:44px;min-width:44px;height:44px;padding:10px;flex-shrink:0}#send{width:44px;min-width:44px;height:44px;padding:8px;align-self:center}
.translation-language-picker{flex:1;min-width:64px;max-width:112px;height:44px}#translation-target{width:100%;min-width:0;max-width:none;font-size:16px;color:transparent;text-shadow:none;padding:8px 20px 8px 7px;margin:0}#translation-target option{color:var(--color-text)}.translation-language-short{display:block;position:absolute;inset-inline-start:8px;inset-inline-end:20px;top:12px;line-height:20px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:11px;font-weight:600;color:var(--color-text);pointer-events:none;direction:ltr}
.translation-language-picker::after{content:'⌄';position:absolute;inset-inline-end:6px;top:9px;color:var(--color-text);pointer-events:none}
#body,.compact #body{font-size:16px;line-height:24px;min-height:44px;max-height:96px;padding:9px 10px 5px;resize:none}.translation-status-row{padding:0 8px 4px;gap:4px}.translation-status-row .translation-status{font-size:10px;line-height:14px}#undo-translation{font-size:11px;padding:4px 6px;white-space:nowrap}.translation-draft-result{max-height:90px;margin-inline:8px}
html[data-keyboard=visible] .shell{padding-bottom:0}html[data-keyboard=visible] #compose{margin-bottom:4px}html[data-keyboard=visible] .app-header{height:44px;min-height:44px}html[data-keyboard=visible] .source-page{margin-top:0}html[data-keyboard=visible] .messages{padding-block:8px}html[data-keyboard=visible] #body{max-height:72px}
html.has-ticket[data-keyboard=visible][data-short-viewport=true] .app-header{display:none}
html.has-ticket[data-keyboard=visible][data-short-viewport=true] .source-page-link{display:none}
html.has-ticket[data-keyboard=visible][data-short-viewport=true] #compose{margin-block:1px}
html.has-ticket[data-short-viewport=true] #body{max-height:72px}
html.has-ticket[data-keyboard=visible][data-short-viewport=true] #body{max-height:clamp(44px,calc(var(--app-height) - 300px),72px)}
dialog{max-height:calc(var(--app-height) - 16px);margin-block:8px;top:var(--app-top)}.modal-header{padding:8px 12px}.modal-body{padding:10px 12px}
}
.attachment-file{display:grid;grid-template-columns:32px minmax(0,1fr) auto;align-items:center;gap:10px;max-width:100%;margin-top:10px;padding:12px;border:1px solid var(--color-border-strong,#344155);border-radius:12px;background:var(--color-card,#121b2a);color:inherit;text-decoration:none}
.attachment-file:hover,.attachment-file:focus-visible{border-color:var(--color-accent,#d5aa4c);outline:2px solid transparent}
.attachment-file-icon{font-size:24px;text-align:center}.attachment-file-name{overflow-wrap:anywhere;font-weight:600}.attachment-file small{white-space:nowrap;font-size:12px;opacity:.75}
.upload-preview.upload-file{width:min(260px,100%);min-height:74px;display:grid;grid-template-columns:28px minmax(0,1fr);align-items:center;gap:4px;padding:9px 30px 9px 10px;box-sizing:border-box}.upload-file .upload-status{grid-column:1/-1;max-width:none}.upload-file .upload-remove{position:absolute;top:4px;right:4px}
.upload-file-icon{font-size:25px;grid-row:span 2}.upload-file-name{overflow-wrap:anywhere;font-size:13px;font-weight:600}.upload-file-size{font-size:12px;opacity:.75}
.upload-progress{display:block;position:absolute;inset:auto 8px 5px;width:calc(100% - 16px);height:5px;accent-color:var(--color-accent,#d5aa4c)}
.upload-retry{grid-column:1/-1;min-height:32px;padding:4px 10px;border:1px solid currentColor;border-radius:8px;background:transparent;color:inherit;font:inherit;cursor:pointer}
#compose{position:relative}.drop-overlay{position:absolute;inset:4px;z-index:5;display:grid;place-items:center;box-sizing:border-box;border:2px dashed var(--color-accent,#d5aa4c);border-radius:12px;background:var(--color-card,#121b2a);color:var(--color-text,#edf0f5);font-weight:600;pointer-events:none;text-align:center;padding:16px}.drop-overlay[hidden]{display:none}.compose-dragover{outline:2px solid var(--color-accent,#d5aa4c);outline-offset:2px}
@media(max-width:600px){.attachment-file{grid-template-columns:25px minmax(0,1fr);gap:7px;padding:10px}.attachment-file small{grid-column:2}.upload-preview.upload-file{max-width:100%}}
.assistant-bar{padding:10px 16px;border-block-end:1px solid var(--color-border,#30394d);background:var(--color-card,#111827);display:flex;align-items:center;flex-wrap:wrap;gap:6px 12px;flex-shrink:0;max-height:160px;overflow:auto}
.assistant-bar[hidden]{display:none}.assistant-role{margin:0;font-size:13px;font-weight:600;color:var(--color-text,#e6eaf2)}.assistant-consent-copy{margin:0;font-size:12px;line-height:1.45;color:var(--color-text-secondary,#a6b0c3);flex:1 1 240px}.assistant-enable{min-height:44px;padding:8px 12px;font-size:13px;white-space:normal}.message.assistant{border-color:#53678e}.message.assistant>small{color:var(--color-text-secondary,#b9cef7)}
.assistant-enable{background:var(--color-accent,#d4a84d);color:var(--color-text-on-accent,#10131a);border:1px solid var(--color-accent,#d4a84d)}
.operator-notes-dialog #context-slot,.operator-notes-dialog #operator-actions-slot,.operator-notes-dialog #quotes-slot{display:none}
.operator-view #operator-actions-slot{display:none}
.restriction-action.is-blocked{color:var(--color-accent,#d4a84d);border-color:currentColor}
.restriction-dialog{width:min(440px,calc(100vw - 24px))}.restriction-dialog .primary{min-height:44px}
.customer-blocked-notice{font-size:13px;line-height:1.5;margin:8px 4px;color:var(--color-text-secondary,#a6b0c3)}
.customer-blocked-notice[hidden]{display:none}
@media(max-width:640px){.operator-view .dialog-heading{display:grid;grid-template-columns:minmax(0,1fr) auto}.operator-view .dialog-tools{grid-column:1/-1;justify-content:flex-end;gap:4px;flex-wrap:wrap}.operator-view .dialog-tools .text-button{min-height:44px;padding:6px 8px;font-size:12px}.operator-view .dialog-tools #details-toggle{width:auto;min-width:44px}.operator-view .dialog-tools #resolve{display:inline-flex;align-items:center}}
@media(max-width:640px){.assistant-bar{padding:8px 12px;gap:6px;max-height:none;overflow:visible}.assistant-consent-copy{font-size:12px;flex-basis:100%}.assistant-enable{padding:6px 10px;min-height:44px}}
html[data-keyboard=visible] .assistant-bar{display:none}
.attachment-expired{color:var(--muted,#94a3b8);font-size:.875rem;line-height:1.5;padding:.65rem .8rem;border:1px dashed var(--border,#475569);border-radius:.6rem;overflow-wrap:anywhere}

/* Post-send retraction: inline, no modal, preserves the composer. */
.message-retract-tools{display:flex;gap:.5rem;flex-wrap:wrap;margin-top:.5rem;align-items:center}.message-retract-tools button{min-height:44px;font-size:.85rem}.retraction-confirm{flex-basis:100%;max-width:38rem}.retraction-confirm p{margin:.25rem 0 .5rem}.message-tombstone{font-style:italic;opacity:.82}.retraction-audit{white-space:pre-wrap;overflow-wrap:anywhere;max-width:100%;margin-top:.5rem;padding:.5rem;border:1px solid currentColor;border-radius:.5rem}.retraction-audit p{white-space:pre-wrap}.message-retracted .message-retract-tools{margin-top:.25rem}

.reply-composer-chip{display:flex;gap:.5rem;align-items:center;justify-content:space-between;max-width:100%;padding:.5rem;border-inline-start:3px solid currentColor;overflow-wrap:anywhere}.reply-composer-chip[hidden]{display:none}.reply-composer-chip button,.message-reply-tools button{min-width:44px;min-height:44px}.message-reference{display:block;max-width:100%;text-align:start;white-space:pre-wrap;overflow-wrap:anywhere;border-inline-start:3px solid currentColor;padding:.5rem;margin:.25rem 0}.message-reference[disabled]{opacity:.75}.message-reply-tools{display:flex;gap:.5rem;margin-top:.25rem}.reply-reference-highlight{outline:2px solid currentColor;outline-offset:2px}

.slow-mode-tools{position:relative;display:inline-flex;gap:.35rem;align-items:center;max-width:100%}.slow-mode-tools button,.slow-mode-tools select{min-height:44px;max-width:100%}.slow-mode-toggle{min-width:8.5rem;white-space:nowrap}.slow-mode-tools select{position:absolute;inset-block-start:100%;inset-inline-end:0;z-index:30;min-width:8rem}.slow-mode-notice{white-space:normal;overflow-wrap:anywhere;padding:.5rem .25rem;margin:.25rem 0}.slow-mode-notice[hidden],.slow-mode-tools[hidden]{display:none}

/* Google is an anchor; match its actual flex box to the AI button. */
.message .dialog-tools{align-items:center;gap:8px;flex-wrap:wrap}.translate-message,a.translate-message{display:inline-flex;align-items:center;justify-content:center;vertical-align:middle;min-height:44px;min-width:44px;line-height:1.2;gap:4px;white-space:nowrap;text-decoration:none}.message .translate-message{padding-inline:6px}.composer-translation-tools #translation-free{display:inline-flex;align-items:center;gap:3px}.composer-translation-tools .translate-message{padding-inline:4px;flex-shrink:0}#translate-reply>span:first-child{white-space:nowrap}@media(max-width:600px){.composer-translation-tools .translate-message{font-size:11px;gap:2px;padding-inline:3px}.message .translate-message{font-size:12px}}
/* One shared action row; compact visual surfaces retain full44px hit targets. */
.message-actions{display:flex;align-items:center;flex-wrap:wrap;gap:0 4px;max-width:100%;margin-block-start:3px}
.message-actions>.message-reply-tools,.message-actions>.message-retract-tools,.message-actions>.dialog-tools,.message-actions>.dialog-tools>.dialog-tools{display:contents;margin:0}
.message-actions :is(.message-action,.translate-message,.dialog-tools>button){position:relative;isolation:isolate;display:inline-flex;align-items:center;justify-content:center;gap:4px;min-width:44px;min-height:44px;max-width:100%;margin:0;padding:0 6px;border:0;border-radius:6px;background:transparent;color:var(--color-text-secondary);font-size:11px;line-height:1.25;text-decoration:none;white-space:normal;text-align:start;overflow-wrap:anywhere;vertical-align:middle}
.message-actions :is(.message-action,.translate-message,.dialog-tools>button)::before{content:"";position:absolute;inset:6px 0;border:1px solid var(--color-border);border-radius:6px;background:var(--color-card-hover);opacity:.65;z-index:-1;pointer-events:none}
.message-actions :is(.message-action,.translate-message,.dialog-tools>button):hover{background:transparent;color:var(--color-text)}
.message-actions :is(.message-action,.translate-message,.dialog-tools>button):hover::before{opacity:1;border-color:var(--color-border-strong)}
.message-actions :is(.message-action,.translate-message,.dialog-tools>button):focus-visible{outline:2px solid var(--color-accent);outline-offset:2px;z-index:1}
.message-actions .message-action svg{flex-shrink:0}.message-action-label{min-width:0}.message-actions .retraction-confirm{flex-basis:100%;max-width:100%;padding-block:6px}.message-actions .retraction-confirm button{min-height:44px;max-width:100%;font-size:12px}.message-actions .retraction-confirm p{line-height:1.45}.message-actions .retraction-confirm button+button{margin-inline-start:6px}
[dir=rtl] .message-actions .message-action svg{transform:scaleX(-1)}
@media(pointer:coarse){.message-actions :is(.message-action,.translate-message,.dialog-tools>button)::before{inset:0}}

#translate-reply{width:auto;color:var(--color-link)}#translate-reply .translation-button-label{display:none}.composer-translation-tools{gap:2px}#translation-free a,#translate-reply{font-size:12px;padding-inline:4px}@media(max-width:600px){#translation-free a,#translate-reply{font-size:11px;padding-inline:3px}}@media(max-width:340px){#translation-free a,#translate-reply{font-size:10px;padding-inline:0}.composer-translation-tools .translation-language-picker{min-width:44px;max-width:44px}.translation-language-short{inset-inline-start:3px;inset-inline-end:10px;font-size:10px}.translation-language-picker::after{inset-inline-end:2px;font-size:10px;top:11px}#translation-target{padding-inline:3px 10px}}

/* Four queue filters stay readable without horizontal scrolling. */
.operator-view .queue-tabs{grid-template-columns:repeat(2,minmax(0,1fr))}.operator-view .queue-tabs button{overflow-wrap:anywhere;min-height:64px}.operator-view .queue-tabs span{flex-shrink:0}

/* Explicit customer conversation navigation; actions stay visible in the mini-chat. */
.customer-conversations{display:flex;align-items:stretch;gap:6px;flex-shrink:0;padding:6px 0;min-width:0}
.customer-conversations button{min-height:44px;min-width:44px;padding:7px 10px;font-size:12px;line-height:1.3;border-radius:9px;white-space:normal;overflow-wrap:anywhere}
.customer-conversations .customer-new{width:auto;flex:1 1 auto;justify-content:center;border-color:var(--color-accent);color:var(--color-accent);font-weight:600}
.customer-conversations #customer-history{flex:0 1 45%;background:transparent}
.customer-conversations #customer-history[aria-expanded=true]{background:var(--color-card-hover);border-color:var(--color-accent)}
.has-session:not(.operator-view) .mobile-ticket-nav{display:none}
.compact .customer-conversations{padding:4px 10px;border-bottom:1px solid var(--color-border)}
.compact.customer-history-open .ticket-sidebar{display:flex;flex:1;height:100%;border:0}
.compact.customer-history-open .dialog{display:none}
@media(max-width:720px){
 .customer-history-open:not(.operator-view) .ticket-sidebar{display:flex;height:100%;min-height:0}
 .customer-history-open:not(.operator-view) .dialog{display:none}
 .has-session:not(.operator-view):not(.customer-history-open) .ticket-sidebar{display:none}
}