PUBG updated its unban policy for one narrow but painful scenario — when an account is stolen, the intruder runs a cheat on it, and the permanent ban lands on the rightful owner. The new rules took effect on 22 July 2026 at 02:00 UTC.
What changed
The old rule was simple and harsh: one theft-related unban per account lifetime. It now splits in two, depending on whether you have two-factor protection enabled:
- With a secondary password (2FA) — one unban per half-year, meaning up to twice a year.
- Without a secondary password — still one unban per account lifetime, unchanged.
There is a separate allowance for older cases: if you spent your single unban before the secondary password feature existed and the account was stolen again, you may request one re-examination. That decision is final — a denial cannot be appealed.
Requests go through PUBG Support, and every case is checked to confirm the theft actually happened.
What the policy does NOT cover
Do not let the wording mislead you. This rule is not about cheating — it is about account theft. An unban is granted when PUBG confirms the violation was committed by someone who gained access to the account rather than by its owner. An ordinary ban for running software has never fallen under this mechanism and still does not.
In parallel, PUBG keeps publishing weekly ban notices — the latest covers 13–19 July. The cadence of ban waves has not changed: the unban policy widened, the enforcement did not soften.
What this means for players with software
- Turn on the secondary password now. It is free insurance that literally doubles your odds of recovering a stolen account. An account with playtime and inventory is worth more than any software running on it.
- A theft unban is not an amnesty. Selling support a hacking story after an ordinary detection is a bad idea — PUBG verifies that theft occurred, and a failed request burns your allowance.
- Skin phishing is the main vector. Most account takeovers do not come from “hacking” but from fake trade pages and giveaway sites. A dedicated email and a unique Steam password are mandatory.
- Check solution status before you queue. Look at the PUBG page and the updates section before a session, especially after patches.
Bottom line
The change is small but welcome: for the first time PUBG ties unban generosity to how much the player invested in their own security. The logic is fair — enable 2FA, earn a second chance. And for an audience whose accounts carry both playtime and inventory, the secondary password just moved from “I’ll set it up someday” to a today problem.
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