Frequently Asked Questions

After payment, you will receive an email with a link to oplata.info. Follow the link to find your launch instructions, download link, and activation key. If you didn't receive the email, go to oplata.info, enter your email, and get the link again.

We accept payments via oplata.info (bank cards, e-wallets, cryptocurrency) and EliteSeller (for selected products). See the Payment page for details.

First we try to fix or replace the product: support helps with the setup, remotely if needed. If there is no solution, a replacement or a refund is possible — provided that all support recommendations have been followed, including reinstalling Windows if that is required for the purchased software to run. A refund is not issued when: the software or its features stopped working; the account was banned or restricted by a third-party service; the system does not match the stated requirements; the wrong product was bought; the software went offline for an update; you refused to grant remote access for diagnostics. Requests go by email to ivsofte@gmail.com, answered within 10 business days. Full terms are in the Refund Policy.

We only provide support for purchases made on ivsofte.biz. If you bought a key from another source, contact that seller. We cannot verify the authenticity of keys purchased elsewhere.

Check the email you used during payment. In the email, click "Read more" — it leads to oplata.info. If you lost the email, go to oplata.info, enter your email and solve the captcha. A link to all your purchases will be resent.

The payment form belongs to the payment platform oplata.info (Digiseller), not to our website: card details are entered there, never reach us and are never stored on our side. The site itself is static — we have no user accounts and no customer database. The connection is secured with HTTPS, and if something goes wrong you can open a dispute and leave a review right on the payment platform. The seller’s legal details are published on the Payment and delivery page.

For most products delivery is automatic: as soon as the payment is confirmed, the key, the download link and the instructions appear on the order page, and an email is sent to the address you provided. There is no manager to wait for. If there is no key — check your spam folder, then open oplata.info and request the list of your purchases by email. A P2P transfer takes longer: up to 12 hours is normal, see the P2P payment page. If there is still no key after that, contact support and give your order number.

In 95% of cases, the issue is resolved by disabling Windows security services. Remove your antivirus, disable real-time protection, firewall, SmartScreen, and core isolation. Run the program as administrator. Full step-by-step guide — in the article What to do if it doesn't work?

Close unnecessary programs, lower graphics settings, disable overlays (Discord, GeForce Experience, Steam), update GPU drivers, and remove third-party antivirus. If you have less than 16 GB RAM, increase the page file. More details — Lagging cheat / game with cheat.

Yes. Built-in or third-party antivirus (Kaspersky, Avast, ESET, Dr.Web, Norton, McAfee) blocks software launch. Simply disabling it is not enough — you need to completely uninstall it and restart your computer.

Most programs run on Windows 10/11. Check your version: press Win + R, type winver and press Enter. If your system is outdated, update it. Some cheats require specific builds — this is listed in the system requirements on the product page.

Yes, always run the program as administrator. Right-click the file and select "Run as administrator".

Yes. Faceit Anti-Cheat, Valorant Riot Vanguard, ESEA Client, and other anti-cheats conflict with programs at the driver level. They must be completely uninstalled via Control Panel → Programs and the PC must be restarted.

Yes. On the services page you can order paid assistance — a specialist will connect via remote access and set everything up for you.

First check the product status on the Product status page — quite often the problem is not your PC but a fresh game patch. If it says “Updating”, do not launch the software: wait until the developer turns it back on; downtime is usually frozen or compensated. If the status is “Working”, the cause is usually local: a Windows update brought Defender and core isolation back, an anti-cheat was installed (Faceit, Vanguard, ESEA), or drivers changed. Go through the checklist in the article What to do if it doesn’t work and, if that fails, contact support — we can connect remotely if needed.

Yes, the risk of a ban always exists. No cheat provides a 100% guarantee against bans. Our programs use modern anti-cheat bypass methods and are regularly updated, but absolute protection doesn't exist.

Avoid AimBot or set minimal FOV. Don't use No Recoil. Don't aim at players through walls. Don't kill blinded/smoked players. Don't provoke reports — bans often occur after manual reviews.

DMA (Direct Memory Access) is a card that provides direct access to PC memory. The cheat runs on an external device, not the gaming PC, making anti-cheat detection virtually impossible. You need 2 PCs and a DMA card (~$90–600). Full guide — DMA card for cheats.

A spoofer is a program that changes your PC's hardware identifiers (HWID). It's used to bypass hardware bans (HWID ban). After an account ban, a spoofer allows you to play on a new account without buying a new PC.

We do not recommend using cheats on expensive or main accounts. If your account is valuable, play on an alternative one. The risk of a ban is always present.

A ban is the game developer’s decision — we cannot influence it, and a ban is not grounds for a refund (see the Refund Policy). What you can actually do: appeal to the game’s support — for PUBG we have a dedicated walkthrough, How to lift a ban. If the ban is hardware-based (HWID), a new account on the same PC will be banned again — that is what a spoofer is for: it replaces your hardware identifiers. And for the future: do not cheat on an account you care about.

Exact timing is impossible to predict — it depends on the update complexity and anti-cheat changes. Minor patches are updated within hours, major ones within days. Follow the news in our Telegram channel.

During downtime (when the cheat doesn't work due to a game update), the subscription time is usually frozen or compensated. Specific conditions depend on the program and developer.

Current statuses of all products are on the Product status page; every game has its own page with the list of cheats, and a badge with the status and the date of the latest patch is shown right on the product card. The fastest option is @ivsofte_updates_bot: the “Cheat statuses” section and patch notifications. Developer announcements are mirrored in our Telegram channel. If a product is not on the status page, there is no reliable signal for it — ask the administrator.

Message the admin on Telegram (@undetect), in the Telegram chat, on Discord, or via email at ivsofte@gmail.com. Working hours: 10:00 – 00:00 (UTC+3).

No. Don't try to launch a non-working program — this may result in an account ban. Wait for the official update in the Telegram channel.

These are different states and we do not mix them up:

• Working — sales are active, the software is available.
• Testing — it works while the developer is polishing features.
• Checking — the game was patched recently and nobody has confirmed yet how the cheat behaves. It does not mean the cheat is broken: many products update themselves automatically.
• Updating — sales are paused, the developer has temporarily switched the software off. Do not launch it during this period.

Going offline for an update is a normal situation and is not grounds for a replacement or a refund: downtime is usually frozen or compensated, but the final decision about compensation is made by the developer of that particular product.

Statuses are not assigned by guesswork. The main source is the official APIs of the cheat developers themselves — we poll them automatically every 10–30 minutes. The second source is developer announcements from our Telegram channel: the bot parses them and links them to a specific product. The third and weakest one is whether sales are enabled on the payment platform; it is used only as a fallback. An honest caveat: if a product has no reliable signal at all, we do not invent a status — such a product simply does not appear on the Product status page. So before buying a long subscription it is still worth double-checking the status with support.

IVSOFTE is a software store. We sell license keys for software from verified developers, provide technical support and software installation services.

Open the catalog and find your game. The game page lists all available programs with feature descriptions, prices, and tags. Products with the "Recommended" badge are verified and most stable.

Aimbot — automatic aiming at enemies. ESP (Extra Sensory Perception) — displaying information about enemies (health, distance, name) through walls. Wallhack — visualizing enemies through walls and objects.

Different developers use different approaches: some have better aimbot, others — ESP. They also differ in price, stability, update frequency, and feature sets. Check the description and tags on the product page.

Yes, generally the longer the subscription period, the better the daily price. For example, a 30-day subscription is usually cheaper than buying 30 individual 1-day subscriptions.

@ivsofte_updates_bot is the fastest way to find out what happened to your game and your cheat. It checks game updates roughly every 10 minutes and sends a notification when a game has actually been updated — including “silent” patches with no announcement. What it can do: subscribe to the games you play (/mygames lists your subscriptions and lets you unsubscribe), show cheat statuses with a “notify me when it is fixed” button, show a product’s update history, and answer questions with an AI assistant that knows our catalogue and can read screenshots of errors. Languages: Russian and English, switched with /language.