After the big Meta Pass overhaul in the May 13 patch (part of update 2.3.7, which we covered earlier), the community flooded forums with one question: “What happens to my unclaimed rewards and the days I already paid for on the old pass?” On May 18, NetEase published the official answer.
What changed on May 13
In version 2.3.7, the studio “fully upgraded the Meta Pass to improve both its overall experience and value.” In practice that meant a restructured pass: new tiers, new rewards per level, redistributed event-lane bonuses, reshuffled seasonal cosmetic sets.
The problem: when the patch landed, a chunk of players had active paid passes on the old structure and unclaimed rewards that effectively vanished from the new UI.
The compensation rules — what NetEase commit to
The May 18 notice covers two key mechanics:
- Day conversion. All remaining Meta Pass days carry over 1:1 into the new structure. If you had 14 days left on the old pass, you get 14 days on the new one — no time lost.
- Reward reissue. Every reward you unlocked but didn’t manage to claim on the old UI will be re-sent through in-game mail over the next few updates. No action required — the system pushes a second copy automatically.
NetEase also note that some “structure-bound” records — like seasonal track progress — have been recalculated. Players who hit peak progress on the old system don’t start the new one at zero; they keep their relative level.
Timing and gotchas
- Mail reissues may take 3–7 days after the next hotfix (promised within the coming week).
- Don’t file support tickets before May 25 — support has the affected-account list flagged automatically; individual tickets only lengthen the queue.
- If by May 25 the mail still hasn’t arrived, then open a ticket and attach a screenshot of the unclaimed-progress state from the old version.
What this means for cheat users
Once Human is protected by NetEase’s in-house anti-cheat plus EasyAntiCheat (kernel-level). A wide compensation pass means heavy activity on server-side tables over the next several days, and NetEase usually tightens monitoring during these windows:
- Don’t automate the mail/inventory layer. Auto-claim tools for the server-side mailbox can get flagged under broader visual review — support is already deep in those logs.
- Farm scripts in Phase 3+ zones sit in the standard risk corridor during “compensation weeks.” Last time around (December 2025) NetEase caught a bot wave by correlating mailbox activity with in-world action patterns.
The Once Human catalog on IVSOFTE updates as stable patch-aware builds land.
Bottom line
NetEase delivered what was expected: 1:1 on days, duplicate rewards through mail, no need to chase tickets. The compensation window runs through May 25. If you paid for Meta Pass before May 13 and feared the money “vanished,” you now have an official document with the rules in writing.
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