Termini di Servizio
1. General Provisions
1.1. These Terms of Service (hereinafter — "Agreement") constitute a public offer and govern the conditions of using the IVSOFTE.BIZ website (hereinafter — "Website") and the procedure for providing services through the Website.
1.2. The owner/administrator of the website (hereinafter — "Operator") provides the User with access to the Website and renders services described on the Website.
1.3. User — any person visiting the Website and/or placing an order for services.
1.4. By using the Website, the User confirms that they have read and fully accept the terms of the Agreement.
1.5. Acceptance of this offer is effected by making a payment for services through any of the payment methods offered on the Website. The moment of acceptance is the moment the funds are credited.
2. Subject Matter
2.1. The Operator provides informational materials and renders services for the installation, launch, configuration, and technical support of software (hereinafter — "Services").
2.2. The Website may offer:
- software products created by the Operator;
- software materials and solutions from third-party developers (where legally permitted).
2.3. The User understands and agrees that the subject of the purchase is a service (actions of the Operator), not a guarantee of a specific result in third-party programs/services/online platforms.
2.4. This Agreement governs the Operator’s own services and software (the “Cheats” section). Partner digital goods of third-party sellers (the “Digital Goods” section) are governed by the separate Digital Goods Terms, since for such goods the Operator acts as an aggregator showcase, not a seller.
3. Payment
3.1. Payment is processed through third-party payment services (payment providers).
3.2. The Operator does not process or store the User's payment details (card data, banking information, etc.). Payment information processing is carried out by payment providers according to their rules.
3.3. A service is considered paid from the moment the payment system confirms the payment.
4. Service Delivery and Support
4.1. Services are provided remotely via the Internet and through communication channels indicated on the Website.
4.2. For problem diagnostics, the User may voluntarily provide:
- system information (OS, PC specifications, error messages);
- files/logs/screenshots.
4.3. In certain cases, at the User's initiative, remote access may be used. The User independently decides to grant access and is responsible for the security of their device and data.
4.4. The User's refusal to provide necessary information/steps may make the provision of services impossible or significantly hinder it.
5. Prohibitions and Abuse
5.1. The User is prohibited from:
- violating applicable law;
- attempting to interfere with the Website, bypassing restrictions, hacking, DDoS, phishing, fraud;
- attempting unauthorized access to credentials, keys, restricted sections, infrastructure;
- decompilation, reverse engineering, modification of the Operator's software products (unless permitted by law);
- reselling/transferring access/services to third parties without the Operator's consent.
5.2. If abuse is suspected, the Operator may suspend services and/or restrict access to the Website.
6. Intellectual Property
6.1. Website materials (design, texts, structure, brand elements) are protected and belong to the Operator or are used on legitimate grounds.
6.2. Trademarks, logos, and names of third parties belong to their respective owners and are used solely for identification purposes.
7. Disclaimer of Warranties and Limitation of Liability
7.1. Services and materials are provided "as is" and "as available."
7.2. The Operator does not guarantee:
- uninterrupted operation of the Website and software materials;
- compatibility with all device configurations;
- absence of technical errors.
7.3. The Operator is not responsible for:
- decisions, sanctions, and restrictions by third parties/platforms/services;
- consequences of the User's actions;
- indirect losses, lost profits, data loss.
7.4. To the maximum extent permitted by law, the Operator's total liability for any claims is limited to the amount actually paid by the User for the disputed service.
8. Age Restrictions
8.1. The Services are intended for persons aged 18 or the age of majority in the User’s jurisdiction. By using the Website, the User confirms they meet this requirement.
9. Territorial Restrictions
9.1. The Website is not directed at countries/territories where access to such services or materials is prohibited or restricted. Access from outside the Operator’s jurisdiction is made at the User’s own initiative and risk.
9.2. The User warrants that their use of the Website and the Services does not violate the laws applicable to them, nor export and sanctions restrictions.
10. Taxes
10.1. The User independently fulfills any tax obligations that may arise in connection with the use of the Services in their jurisdiction. The Operator does not act as a tax agent in foreign jurisdictions and does not withhold any such taxes.
11. Indemnification
11.1. The User undertakes to release and hold the Operator harmless from third-party claims, sanctions, fines, and documented expenses arising from the User’s breach of this Agreement, applicable law, or third-party rights.
12. Governing Law and Disputes
12.1. This Agreement and any related disputes are governed by applicable law. The parties shall seek to resolve disputes through a pre-litigation (claim) procedure.
12.2. Claims should be sent to the email indicated in the "Contacts" section. Response time for claims: up to 10 business days.
13. Changes to Terms
13.1. The Operator may amend the Agreement at any time. The new version takes effect from the moment of publication on the Website.
13.2. The User undertakes to independently monitor the current version.
14. Contacts
Contacts for inquiries and complaints are listed on the "Contacts" page of the Website.
Email for inquiries: ivsofte@gmail.com