If your PUBG account has been banned for using cheats and you want to try to dispute the decision — there is a proven strategy. This guide explains how to properly submit a support request and what to write to increase your chances of getting unbanned.

What's the Strategy?

PUBG support may lift a ban if you convince them that:

  • Your account was hacked, and someone else used the cheats
  • You are a fair player with a history of legitimate gameplay
  • You have "evidence" (screenshots and texts to support your story)

Prepare Your Materials

To make your case convincing, gather the following:

  • Screenshot of your Steam profile with username and avatar
  • Your Steam ID
  • Screenshot of mobile Steam Guard — proof that you have access to the account
  • Screenshot of a login notification from a different IP address (you can use an old email or Steam notification)

Tips for Your Appeal

This method works for all versions of PUBG on Steam and can help unblock your account.

The key tip — claim that your account was hacked. You can mention that you were away (business trip, vacation) and someone gained access to your account. Before contacting support, make sure to perform a Steam account recovery — this adds credibility.

Recommendations for the future:

  • Change your IP address using a VPN
  • Change your account password
  • Enable two-factor authentication (Steam Guard)

A user recently shared a screenshot confirming the effectiveness of this method. It's not a guarantee, but it gives you a chance to get unbanned. Many players don't even consider contacting support — and that's a mistake.

Submit a Support Request

Go to support.pubg.com and create a ticket through the chatbot. Example text:

My account was hacked. I noticed a login from a different IP address but didn't pay attention since I use a VPN. I bought the game a long time ago and have many hours of fair gameplay. I never used cheats. Please unblock my account.

Attach Your Evidence

Attach all prepared screenshots to your request: Steam profile, Steam ID, Steam Guard, and the login notification from a different IP.

Wait for a Response

Support typically responds within a few days. Success depends on the quality of your story and how thoroughly they verify the information.

Additional Protection

To avoid repeated hardware bans, we recommend using an HWID Spoofer. IVSOFTE offers verified spoofers that can help bypass hardware ID bans.

You can learn more about spoofers on the corresponding game page.

Conclusion

If your account was banned for using cheats but you want to try to get unbanned — act smartly. Prepare a believable story, gather supporting materials, and submit a proper support request. This method doesn't guarantee success, but it gives you a chance to regain access to the game.